FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to our FAQ section on high-quality LED luminaires, LED lighting, and modern lighting solutions. Here you will find answers to the most common questions about our LED products, technical specifications, ordering, shipping, and installation. Should you have further questions about our energy-efficient LED luminaires, our expert team will be happy to assist you.
General questions about our lighting online shop
What kind of lighting does the online shop offer?
Our online shop offers a wide selection of high-quality luminaires for indoor and outdoor use. These include ceiling lights, pendant lights, wall lights, table lights, and floor lamps, as well as energy-efficient LED lights for residential and commercial spaces.
Can you also buy individual lamps?
For custom luminaires, please contact us directly or send us an email with your requirements.
What if I can't find a light fixture?
Please feel free to contact us via our contact form or speak directly
to us so we can offer you your product.
Do you also offer lighting consultation?
Yes, we offer comprehensive, manufacturer-independent lighting consultation for private and commercial projects. Upon request, we can assist you with selecting suitable luminaires and planning an individual lighting concept.
Are the lighting designs manufacturer-independent?
We create manufacturer-independent lighting designs that are individually tailored to the requirements, wishes, and budget of our clients. This way, you receive an objective and customized lighting solution that perfectly suits your project.
Order & Purchase
How can I order lights online?
You can order your desired lights directly through our online shop. Add the products to your shopping cart and follow the ordering process until the order is complete.
Can I order without a customer account?
Yes, you can order as a guest. However, a customer account offers advantages such as faster order processing and access to your order history.
When is a purchase agreement concluded?
A purchase agreement is only concluded when we accept your order by order confirmation via email or ship the goods.
Can I change or cancel my order after it's been placed?
Changes or cancellations are only possible as long as the order has not yet been processed. Please contact us as soon as possible after placing your order.
Payment & Pricing
Which payment methods are accepted?
We offer the following payment methods:
- Credit Card
- PayPal
- GooglePay
- ApplePay
- Prepayment
Are the prices inclusive of VAT?
Yes, all stated prices include statutory VAT and are exclusive of shipping costs.
When is my payment due?
Payment is due immediately or within the specified period (e.g., for purchase on account) depending on the chosen payment method.
Vouchers
For selected products, we offer discount vouchers that can be redeemed in the shop during checkout.
Shipping & Delivery
How much is shipping?
Shipping costs are displayed transparently during the order process. Shipping may be free above a certain order value.
How long will it take for my lights to be delivered?
Delivery time depends on the specific product. Stocked items are usually delivered within 2–5 business days. Custom-made lights may have longer delivery times. Delivery times can vary by manufacturer and will be displayed at checkout.
Which shipping provider is used for delivery?
We ship with established shipping service providers such as DPD, DHL,
UPS, or freight forwarders for bulky items.
Do I get a tracking number?
Yes, after your order has been shipped, you will receive a shipping confirmation with a tracking link.
Cancellation, Returns & Complaints
Do I have a right of withdrawal?
Yes, consumers have a statutory right of withdrawal of 14 days according to § 355 BGB.
How can I cancel my order?
You can declare your withdrawal by email or using our withdrawal form. You then send the goods back to us.
Who bears the cost of return shipping?
Return costs are regulated according to our General Terms and Conditions. As a rule, the buyer bears the direct costs of the return, unless otherwise agreed.
When will I receive my refund?
The refund will be issued within 14 days at the latest after receipt of the return or proof of shipment.
What to do if goods are damaged or defective?
Please report any transport damages or defects to our customer service immediately. We will arrange for a replacement or a solution within the scope of the statutory warranty.
Products, Technology & Compatibility
What do lumens and Kelvin mean in lamps?
- Lumen (lm): Indicates the brightness of a light fixture
- Kelvin (K): Describes the light color (warm white to cool white)
Are light bulbs included?
Whether a light source is included is indicated on the respective product page.
Which light bulbs are compatible?
The suitable illuminants (e.g., E27, GU10, LED) are listed in the product description.
Are LED lights dimmable?
Not all LED lights are dimmable. Please check the product specifications and compatibility with your dimmer.
What happens in case of deviating product specifications?
We carefully maintain our product data. Should information in our shop deviate from manufacturer specifications, the official manufacturer specifications are authoritative. Please inform us of any possible discrepancies – we will review them and correct errors as quickly as possible.
Warranty, Guarantee & Security
Do the lights come with a warranty?
The statutory warranty of 2 years applies. In addition, manufacturers may offer voluntary guarantees.
Are the lights safe and tested?
Yes, our products comply with applicable EU directives and safety standards (e.g. CE marking).
Customer Account
What are the benefits of a customer account?
- Faster orders
- Order overview
- Address storage
- Wishlists
How do I reset my password?
You can reach us via:
- Phone
- Contact form
What are your service hours?
You can find the current service hours on our contact page or in the footer section of the homepage